We are committed to complying with any applicable laws on privacy and the use of sensitive data every day.

Our Privacy Policy covers all our services, including our website and mobile apps, and explains how we are authorized to disclose and process your personal data for the purposes we will list for you.

What does this Privacy Statement cover?

This Privacy Statement applies to any of our websites and online services that are customer-facing and branded by us. You can access the Privacy Policy through a link on the sites and services that it covers. We encourage you to take a few minutes to review the Privacy Statement that is available through a link at the bottom of the homepage.

What is in this Privacy Statement?

For the purposes of this Privacy Statement, ‘Personal Data’ means any information that is related to an identified or identifiable individual. Examples of personal data may include, but are not limited to, your name, your contact details or your location.

You provide us with these personal data when you contact us for information or when you sign up for one of our websites or online services. This information typically includes your name, surname, address, email, phone number, status, stay preferences, special requests made to the hotels, your credit card data, username and password of your own area, list of reservations, reviews and average duration of your stays.

We also collect information that does not personally identify you but is related to your personal data, such as your IP address, browser and operating system.

What personal data may we collect automatically?

When you visit our page, we may automatically receive and store certain types of data, such as the name of the domain and host from which you access the Internet; the IP address of the computer you are using; the Internet address of the website from which you linked to our page; any search terms you used to find our Site; the device identifiers and mobile and network information, and your actions on our Site. We may keep this information to help us analyze the behavior of visitors to our page, to solve problems with our network and, in general, to improve the management of our page.

How do we use your personal data?

We may use the personal data we collect for the following purposes:

To provide you (or your company) with information and any requested support

To keep our users, systems, employees, users and services safe.

To keep you informed about our products and offers

To enable you to make any booking reservation and ask for your feedback about your travel experience

To provide and manage our services

To offer specific promotions (an option that you can activate in your reserved area)

To ask you for an evaluation of our website and/or our assistance services that we will provide during your reservations.

How do we share your personal data?

We may share your data with third parties that work with us and use the information you provided for purposes related to marketing activities, statistical analysis, and telephone assistance services. These data may be shared with other team members and we may retain data for a longer period of time if we are required to do so.

We may occasionally make your personal data available to strategic partners that cooperate with us. Such as the following:

Any of our affiliates, which means our current and future divisions and our ultimate holding company and its divisions.

Hotels, travel agencies and online travel agencies through which you have arranged your travel. But only the personal data that is necessary for accessing or processing your travel arrangements.

Any service providers we use to support our business who also provide services such as information processing, enhancing customer data and including providers who offer applications that may be of interest to hotel customers through our platform.

How do we store your personal data?

We use appropriate physical, electronic and organizational measures to prevent unauthorized access to your data, to protect them from loss, alteration, illegal disclosure and destruction. We only allow access to specific people who perform their activities in accordance with our services. The obvious errors are not binding, including printing errors. All special and promotion offers are marked as such. Please note that we cannot guarantee that third parties will protect your personal information in a similar way. Unencrypted data – such as e-mails – may be read by third parties. As a user of our services, you are responsible for safeguarding the information you provide, including username and passwords, from any misuse, by encryption or any other means.

What control do you have over your personal data?

We want you to have control over your personal data that we use. You can check your personal data stored by us at any time. You may request to change them if they are not correct. If you wish, you may ask us to delete, block or limit the use of your personal data.

We rely on you to ensure that your personal data is complete, accurate and up to date. Please do not hesitate to contact us if you have any request, modification, or cancellation.

You (or your company) have the following options:

Regarding receiving email marketing communication from us: You can unsubscribe from our email marketing lists by following the unsubscribe link at the bottom of our marketing emails. Please note that we have a number of brands and products that allow you to opt out selectively.

With regards to the use of cookies and other data collection technologies. Please see our Cookies Statement.

Recruiting Statement

By providing us with your resume or any other personal data, you agree that we may use and transfer data as described in this Privacy Statement.

You may submit personal data to us related to employment, education, references, contacts, preferences, employment qualifications when you apply for a job. You may choose to provide us with additional information, such as but not limited to; resumes, curriculum vitaes, transcripts, and pay slips. We suggest that you should not disclose any sensitive personal information such as but not limited to: height, weight, sexual orientation in your resume or curriculum vitae. If you disclose any sensitive information, you authorize us to handle such data as stated in this Statement.

Your personal data will be used for recruitment purposes, and if you are offered a job or become our employee, your personal data will be used for other employment related purposes.

How will we update this Statement?

Our Privacy Statement may be updated from time to time in response to changing laws or technical/business developments. We recommend that you visit this page regularly to stay informed of any updates.

Cookies Application

What are cookies?

Cookies are small pieces of information that are sent as files to your computer or mobile device when you visit most websites. These cookies do not identify your personal data, nor harm your computer or mobile device. They are used by websites to improve the user experience.

What are they used for?

When a user browses different websites, the information is not saved, but the cookie functionality is used for: saving your settings on our website such as your preferred currency.

Thanks to the cookie, we can also keep information, such as search settings, that allow us to show you the relevant results of your search while browsing the website.

What type of cookies do we use?

We use different types of cookies that make the user’s navigation easier and remember the user’s preferences. This way, our website adapts to your settings such as language, most visited destinations, etc.

We use, specifically, the following types of cookies:

Technical:

This cookie allows us to operate our portal, to access and create your own private area.

Analytical:

This cookie allows us to conduct the most relevant statistical surveys that allow us to provide important reports to our customers, to improve and make our website more interesting.

Commercial:

This cookie allows us to show you ads of your interest while browsing any website.

For example, some advertising cookies help to choose ads related to your interests. Others prevent the same ad from appearing multiple times, a third party usually inserts this type of cookie.

Functional:

We use functional cookies to save your preferences about our website, such as language, searches, and previously visited accommodation.